| Franchisees Turn to Store-Issued Smart Cards
(September 30, 2003) For years, retailers have sought ways to
allow their customers to pay electronically while bypassing bank
networks and fees. Now some fast-food franchisees are turning to
proprietary smart cards--with or without interest from their
corporate parents. Los Angeles-based TranStar Systems Inc. has
either installed or has orders for systems in 100 stores, mostly
fast-food outlets. But Mike Radlovic, TranStar's chief executive, is
hoping a pilot about to begin in a Manhattan Little Caesars pizza
outlet could really move things along. The high-volume location has
foot traffic of 600,000 persons a day and is part of a franchise
that owns 100 stores in the New York region. Also, a franchisee with
six Subway stores in California is testing the program. Radlovic
says franchisees are an easier sale than the corporate offices
because "they usually have an immediate need for these programs."
Relying on VeriFone 3750 terminals and a variety of different smart
cards, retailers use the system for both prepaid gift-card-style
payments as well as loyalty programs. The franchisees decide how
they want to administer the loyalty program. Subway, for example, is
accumulating points toward free items while Little Caesars is giving
discounts. While mag-stripe cards are being used by a number of
retailers for similar applications, Radlovic argues the biggest
advantage of the smart card is the savings in transaction
processing, which he says comes to as much as 80% for high-traffic
locations. "While mag-stripes work fine for some retailers, for
those with a lot of transactions it can be very expensive," he says.
With mag-striped cards, an outlet often has to call into a central
database to complete each transaction. With smart cards, the card is
read at the point-of-sale and all transaction data are downloaded at
the end of the day, he says. With the reduced transaction cost,
participating merchants hope to see a payback over time against
TranStar's flat monthly fee and the cost of the cards.
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