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| Benefits to the Employee |
- Reliable direct deposit service
- ATM withdrawal capability worldwide
- Merchant purchase and cash back
- Both PIN and signature transactions accepted
- Can purchase gas, groceries, clothes, meals, etc.,
anywhere that cards are accepted.
- Bilingual customer service is available, toll-free, 24/7
- Customer Service can promptly replace lost or stolen cards. Your old card account will be cancelled immediately upon notification. A new card will be issued with funds instantly available.
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| Cardholder Customer Service |
TranStar provides Customer Service 24/7.
Telephone IVR
- English and Spanish scripts
- Covers high frequency items:
- card activation
- balance and transaction history
- change PIN
- transfer to live agent
Payroll Card Live Agent Specialists
- English and Spanish language support
- Covers more complex issues:
- lost and stolen processing
- dispute processing
- Back up for IVR
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